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Cactus Spa Policy

Spa Etiquette

The Cactus Spa facilities are an oasis of serenity, relaxation, and rejuvenation. To maintain this tranquil environment, we ask that you respect the privacy of others, speak quietly, and disable any interfering communication devices, such as cell phones or tablets.

WHAT TO WEAR?
We will provide you with a robe and slippers to wear during your spa visit, and you will be assigned a locker to store your belongings. During your spa treatment, it is recommended that you enjoy body services without clothing. Our therapists are professionally trained and will ensure your comfort by properly covering areas of the body that are not the focus of the treatment. Swimwear is required in all mixed-sex jacuzzi, sauna, and steam rooms.

CANCELING A SPA RESERVATION
If you need to cancel your appointment, we recommend doing so at least 24 hours in advance. Otherwise, a 50% service charge plus tax will be applied to your card or room bill. If you do not show up, a 100% service charge plus tax will apply.

VALUABLES STORAGE
All lockers have a security mechanism (such as a combination lock). If you prefer, you may leave your personal valuables in your room safe or in one of the safety deposit boxes at the hotel reception desk.

LATE ARRIVAL
We ask that you arrive at least 15 minutes before your scheduled appointment time. However, if you cannot avoid being late, please call to notify the spa receptionist whenever possible.
Arriving late will simply limit the length of your treatment, as we must complete your service by the designated end time to properly accommodate the next guest.

SPECIAL HEALTH CONSIDERATIONS
If you have health conditions or are pregnant, please be sure to notify our spa staff when booking your treatment. Our receptionist can advise you on which treatments will be most beneficial and which should be avoided due to physical limitations or sensitivities.

ALCOHOLIC BEVERAGES AND SPA
For your health and safety, we reserve the right to offer our services to persons under the influence of alcohol or harmful substances. Consuming alcoholic beverages immediately after receiving a spa treatment is not recommended. Alcohol consumption is not permitted on the Cactus Spa premises, except in the beauty salon, where only one cocktail is permitted during the service.

TIPS
Our spa staff is dedicated to exceeding your expectations and creating a memorable spa experience. We greatly appreciate tips for this effort, which can be given directly to the staff member or at the spa reception.

PAYMENT
We accept all major credit cards. If you are staying at the hotel, you can also charge the spa service to your room.

SPA GIFT CERTIFICATES
Gift certificates for a specific amount or for a specific service can be purchased at the spa reception or by phone. Subject to availability.

MINIMUM AGE
Massages and body treatments, as well as use of the spa facilities, are exclusively for those 18 years and older. We offer treatments for teens (14-17 years old), available with the presence of a parent or guardian in the treatment room. Salon services (hair and nails) are available for children 5 years and older. Parental presence is required.

FEEDBACK
Share your suggestions on how we can improve our services; please don't hesitate to contact us!

SPA FACILITIES
As part of our spa services, use of the hydrotherapy facilities is available free of charge on the day of your treatment. We recommend booking well in advance of your appointment to enjoy a hydrotherapy routine before any spa or salon treatment.

CONTACT US

spahdm@haciendelmar.com.mx | +52 624 122 5716

 

Cactus  Spa relaxing room with cushioned chairs and relaxation loungers.