We will take care of you We have the firm commitment to intensify the safety and hygiene measures to reduce health risks and improve the vacation experience of our Members and guests during their staying and, at the same time, care about customers and of course our own staff. Therefore we have been working hard in the creation of the Safety and Hygiene protocols reinforced with an strategic partnership with a well-known American company: Ecolab, the leader provider of water, hygiene and energy technologies and services to the food, energy, healthcare, industrial and hospitality markets to use their disinfectant products to prevent infections that have been approved and certified by the U.S. Environmental Protection Agency (EPA), and other international government environmental agencies, as applicable, for use against emerging viruses, bacteria, and other pathogens. Such cleaning protocols we will implement are stuck to the recommendations set forth in the EPA Emerging Pathogen Policy regarding cleaning and sanitization. Public spaces, including high-touch surfaces, will be cleaned and disinfected more frequently. In our rooms, our main focus is to perform a deep cleaning between stays and reduce some services during the stay. We will make sure to install hand sanitizer stations throughout the areas with a high volume of traffic across the resort. We are preparing a guidance for Hacienda del Mar Los Cabos in order to enable a consistent implementation of the protocols and procedures in preparation for what is called the “New Normal”. Enhanced Cleaning Intensify ongoing cleaning procedures to disinfect the different spaces, and especially during high traffic hours. Increasing the frequency of disinfection of all high-touch surfaces such as elevator buttons and handrails. Installing hand sanitation stations, especially in high-traffic areas. Your Refuge Improving cleaning of each guest room between stays. Eliminating nonessential high-touch items in the rooms that are difficult to disinfect and supplying disinfecting items in each room. Reduce housekeeping frequency during stay, to reduce contact with our guests. Reduced contact & improved communication Implementing different measures to reduce the physical interaction with guests through the automation of some processes such as check in and check out, using pre arrival information and digital technology. Encouraging social and physical distancing practices, reducing capacities in different areas, reconfiguring the setting of furniture in restaurants and queueing areas. Nurturing the “New Normal” Offering other alternatives such as ‘grab and go’ food and beverages, a la carte menus when self –service buffet could not be available. Replacing physical menus with Digital technology. Redesigning food + beverage station set-ups to include protective barriers; removing non-essential items. Tailoring options for groups and enabling reserved spaces.